Question 1

How do I make an appointment?

Accepted Answer

Call Our Therapy Place on 0455 140 553
Book online here https://clientportal.powerdiary.com/clientportal/4st7f 
Send an email to admin@ourtherapyplace.com.au

Question 2

How long does the session go for and how often do we attend sessions?

Accepted Answer

Each session is typically 50 minutes.  Session frequency will be discussed at your initial appointment.  Normally, they are booked in fortnightly, but can be anything from weekly to monthly.

Question 3

Do I need a referral?

Accepted Answer

No, you do not need a referral or diagnosis to see a psychologist at Our Therapy Place.

Question 4

How does the Medicare rebate apply to me?

Accepted Answer

If you would like to receive a Medicare rebate for your session, please see your GP for a Mental Health Care/Treatment Plan. With an eligible referral, you are entitled to receive a rebate of $96.65 for up to 10 sessions per calendar year. Following your first 6 sessions, you are required to see your GP for a review to discuss your psychologist’s recommendations for the additional 4 sessions.

Please note that Medicare does not cover cancellation fees.

Question 5

Where is the clinic and is there parking available?

Accepted Answer

Our Therapy Place is situated on Bundall Rd, in Bundall, directly opposite HOTA.  We are located in Evandale Place, in Suite 5, on Level 3.

There are plenty of parking options: -

• Directly behind our building (Evandale Place) off Karp Court, there is one-hour free parking.
 • There is parking on the street, however, you will need to need to ensure you use the parking metre or download and use the EasyPark app.  These metred carparks usually only costs $1-$2.  Please read any signage, as some are only 30-minute parking at certain times.  
 • HOTA offers 4 hours free parking, once you have entered your registration details into the parking metre.

Our Therapy Place is not responsible for where you choose to park or any costs involved.

Question 6

Should my child attend the first session I have booked for them?

Accepted Answer

When attending your child’s initial appointment, it is recommended that you attend this appointment without your child.  This allows the opportunity to discuss concerns regarding your child openly, without potentially negatively impacting your child.

Future appointments will involve the psychologist spending the majority of the session with your child, with the opportunity for a parent check in prior to the session and a parent debrief at the end of the session, if appropriate.

Question 7

I have heard there is homework assigned when attending sessions.  What does this mean?

Accepted Answer

Homework is the opportunity to practice skills and strategies discussed in sessions, in the real world.  It allows you/your child to work out what works for you and what doesn’t.  Discussing this in sessions can assist in determining why the skill or strategy did/didn’t work and build on these skills and/or offer alternative solutions, if necessary.  Ultimately, the goal is to build skills and strategies that work for you and your situation.

Question 8

Do you provide documentation for court and/or legal services?

Accepted Answer

Our Therapy Place does not provide any reports or letters regarding any legal matters and are unable to conduct child custody evaluations, parental capacity assessments, development of parenting plans, or family assessments/reports for family court.

If Our Therapy Place receives a subpoena by a court of law, we are obligated to respond, and will provide the required documentations to the court directly.

Question 9

What type of clients can access your services?

Accepted Answer

MHTP – clients with a Mental Health Treatment Plan will receive a Medicare rebate for 10 sessions per calendar year.
NDIS - Our Therapy Place will see NDIS clients who are either plan managed or self-managed. 
Private Health – Our Therapy Place will see clients covered for psychology through their private health fund.  It is up to the client to ensure they are covered. You will need to enquire through your private health fund as to the amount you will be rebated as it varies with each different health fund/policy.  
Private – clients who wish to attend and may be ineligible for Medicare rebates or don’t have private health insurance.

Question 10

What type of sessions do you offer?

Accepted Answer

• Face to face
 • Telehealth

Question 11

What is the difference between a Mental Health Treatment Plan (MHTP) and a Mental Health Care Plan (MHCP)?

Accepted Answer

The government recently changed the term from Mental Health Care Plan (MHCP) to Mental Health Treatment Plan (MHTP), but they both are both referring to the same thing.

Question 12

How do I get a Mental Health Treatment Plan (MHTP)?

Accepted Answer

Mental Health Treatment Plans (MHTP) can be issued by a GP, psychiatrist or paediatrician. When booking, you will need to ensure the practitioner is aware that you are booking for the purpose of obtaining a MHTP, as these appointments are usually longer and more comprehensive to ensure appropriate care and to complete the paperwork.  Sometimes, you will be given the MHTP to bring along to your initial appointment with your psychologist, or it may be sent directly from the practitioner to your psychologist.

Question 13

Cancellation Policy

Accepted Answer

You are required to give at least 24 hours’ notice to cancel your appointment.  If you cancel your appointment with less than 24 hours’ notice or fail to attend your appointment, you will be charged a full fee cancellation fee.  There is no Medicare rebate for cancelled or failure to attend appointments.

Our Therapy Place FAQ's

Frequently Asked Questions